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Copyright © 2019 Jeyels - Richly Spiced  | All Rights Reserved | Site by  NwimCo

RETURN POLICY

Privacy Policy

Jeyel’s Foods Ltd in this document, “we”, “our”, or “us” are committed to protecting and respecting your privacy when you use this website.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The website is owned and operated by Jeyel’s Foods Ltd (registered in England and Wales under company number 10260868) Any questions regarding this policy should be sent to info@jeyels.co.uk or by writing to Jeyel’s Foods Ltd, 12 Granary Wharf Business park, Wetmore Road. Burton on Trent. DE14 1DU

 

What type of information is collected from you?

IP addresses

We may collect information about your computer, including where available your IP addresses, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

 

Cookies

We, like many companies, automatically collect the following information:

  • Technical information, including the type of device you’re using, the IP address, browser and operating system being used to connect your computer to the internet. This information may be used to improve the services we offer.

  • Information about your visit to this website, for example we collect information about pages you visit and how you navigate the website, i.e. length of visits to certain pages, products and services you viewed and searched for, referral sources (e.g. how you arrived at our website).

We collect and use your personal information by using cookies on our website. If you do not want us to collect this information you can use your web browser’s “do not track” (“DNT”) facility to tell us that you don’t want to be tracked – more information on cookies can be found under the ‘Cookies Policy’

Social Media

 

When you interact with us on social media platforms such as Facebook and Twitter we may obtain information about you (for example, when you publicly tag us in an event photo). The information we receive will depend on the privacy preferences you have set on those types of platforms.

 

What personal data do we collect?

 

We collect information that you provide by filling in forms on our site www.jeyels.co.uk such as Name, Home or Work Address and Telephone Number, Email address, Demographic information such as postcode, Product(s) purchased, preferences and interests.

We may also collect other information relevant to customer survey and E-mail correspondence you send us so we can track any problems or concerns you’ve had with using our website. We may also ask you for information if you enter a competition or promotion sponsored by us.

 

What we do with the information we gather

 

We require this information to understand your needs and to provide you with a better service and in particular for the following reasons:

  • We can help to deal more quickly with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.

  • We may use the information to improve our products and services

  • We may periodically send promotional emails to you which we think that you may find interesting using the email address that you have provided.

  • From time to time we may also use your information to contact you for market research that will give us information that will be used to improve your experience of shopping on Jeyels.co.uk. You do not have to answer these questions, but if you do we can communicate with you in a more relevant way.

 

Sharing with third parties

We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our Services.

Service Providers

We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under instruction from us, including abiding by policies and procedures designed to protect your information.

 

Jeyel’s Partners

We work with third parties who provide consulting, marketing, support and technical services to deliver and implement customer solutions

With your consent

 

We share information about you with third parties when you give us consent to do so. For example, we often display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.

Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights

In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to:

comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, enforce our agreements, policies and terms of service, protect the security and integrity of our products and services, our customers or the public from harm or illegal activities, or respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

 

Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

Data may be processed outside the European Union

We may use outsourced services in countries outside the European Union from time to time in other aspects of our business. Accordingly data obtained within the UK or any other country could be processed outside the European Union.

Our Suppliers and/or Agents

Where you have entered into a contract with us for the supply of goods and services, we may need to share your information with our Suppliers and/or Agents to ensure fulfilment of this contract.

 

Your Rights

 

Right of access

 

You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.

To obtain a copy of any information that is not provided on our website you may send us a request at info@jeyels.co.uk
Right to have your inaccurate personal information corrected

You have the right to have inaccurate or incomplete information we hold about you corrected. If you change email address, or if you believe any of the other information we hold is inaccurate or out of date, please contact us via email info@jeyels.co.uk

 

Right of erasure

 

You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions; we will do so as far as we are required to. This may limit the service we can provide to you.

How to unsubscribe from marketing emails

If you no longer wish to receive any further email messages, post or other communications from us please email us at info@jeyels.co.uk

Others

Under 18

We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian

 

Social Media Usage

We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from our web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish the content to your social media profile feed or page.

 

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us to provide you with the services you have requested; to comply with other law, including for the period demanded by our tax authorities and to support a claim or defence in court.

 

How you can complain

If you are not happy with our privacy policy or have any complaints then you should tell us via email info@jeyels.co.uk. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

 

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.

Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.